Refund Policy

• The item must be unused, in the original packaging, and in the same condition that you received it.

• You must initiate a return request within 7 days from the date of delivery.

• Some items may be non-returnable due to hygiene reasons (e.g., opened skincare products). Please check the product page for specific details.

Certain products cannot be returned, including:

• Opened or used skincare products.

• Gift cards.

• Sale or promotional items (unless defective or damaged).

If a product was marked as final sale or non-returnable at the time of purchase, it will not be eligible for a refund or exchange.

To initiate a return, please follow these steps:

• Contact us at mathangibeauties1@gmail.com or +60-16-703-4453 with your order number and reason for return.

• We will provide you with return instructions, including where to send the item(s).

• You are responsible for paying for your own shipping costs when returning an item unless the product was defective or incorrect.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 48 hours.

• Shipping fees are non-refundable, except in cases where the item received was incorrect or damaged.

• If the return is rejected (e.g., due to product usage), the item will be returned to you, and no refund will be issued.

If you haven’t received a refund after the expected timeframe, follow these steps:

• First, check your bank account again.

• Then contact your credit card company, as it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at mathangibeauties1@gmail.com or +60-16-703-4453

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at mathangibeauties1@gmail.com or +60-18-395-4665 with details of the issue.

If you received a damaged or defective item, please contact us within 7 days of receiving your order with a description of the issue and photos (if possible). We will arrange for a replacement or refund.

• You will be responsible for paying for your own shipping costs for returning your item, except for cases involving defective, damaged, or incorrect items.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless the return is due to our error.

• We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.

• Aniisz Aroma reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

• Email: mathangibeauties1@gmail.com

• Phone: +60-18-395-4665

• Mailing Address: 144, Jalan Nb2 1/4, Taman Nusa Bestari 2, 81300 Skudai, Johor