Shipping Policy

• Orders are processed within 1-3 business days of payment confirmation.

• Please note that we do not process orders on weekends or public holidays.

• During peak seasons or promotional events, processing times may be longer. We will notify you if there are any significant delays.

• Our Standard shipping delivery time within Malaysia may vary from 3-5 business days.

• Shipping costs will be calculated at checkout based on your location.

• Delivery Time: International orders typically take 7-21 business days depending on your country and customs clearance.

• Shipping Costs: International shipping costs are calculated at checkout based on the weight of your order and your delivery address.

• We ship to the following regions: Malaysia, Indonesia, and Singapore.

• For international shipments, your order may be subject to import duties, taxes, or other fees imposed by your destination country.

• These fees are not included in the price of the products or shipping costs and are the responsibility of the customer.

• Aniisz Aroma is not responsible for any delays caused by customs or for any additional charges that may apply in your country.

• Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment through the carrier's website.

• If you need to update or change your shipping address after placing an order, please contact us at +60-16-703-4453 as soon as possible. We can only modify shipping addresses before the order has been shipped.

• While we strive to deliver your orders within the estimated timeframes, unexpected delays can occur due to unforeseen circumstances such as weather, customs processing, or other factors beyond our control. If there is a significant delay, we will notify you via email or SMS.

• If your shipment is lost or damaged in transit, please contact us immediately at +60-16-703-4453.

• We will work with the shipping carrier to resolve the issue and may offer a replacement or refund based on the investigation.

• Please note that Aniisz Aroma is not responsible for packages that are marked as delivered but are missing. In such cases, you will need to contact the shipping carrier.

• Due to local regulations or carrier restrictions, we currently do not ship to countries outside Malaysia, Indonesia, and Singapore.

• Certain products, including those containing specific ingredients, may not be eligible for international shipping due to import restrictions in your country.

If you have any questions about our shipping policy or need assistance with your order, please feel free to contact us at:

• Email: mathangibeauties1@gmail.com

• Phone: +60-18-395-4665

• Business Hours: 8 am to 11 pm